FAQ

What type of materials is the Max Mixer best suited to?

The Max Mixer excels at gentle quick batch mixing of:

  • Dry powders
  • Liquids
  • Solids
  • Combinations of liquid and powder
  • Materials that are of different weights, sizes or shapes

The Max Mixer will have issues mixing:

  • Materials that will not flow (i.e., thick, doughy material)
  • Materials that cake together to become a heavy lump

The more viscous the material, the slower the mixer will need to run to mix it. Since the Max Mixer folds products together using gravity, the product must also flow with gravity in order to mix.

How can optimal mixing parameters be determined?

To determine the optimal mixing parameters of a product, you must consider the three controllable parameters of the mixer: Fill volume, RPM and mixing time. Each of these are influenced by the products being mixed.

The following guidelines will get you started close to an acceptable value. If you are mixing the same product repeatedly, it is generally recommended to experiment with the mixer’s three controllable parameters to determine optimal settings. Unless you are an expert in design of experiments, we suggest you modify only one of the three variables at a time to be sure which of the parameters is having the desired effect. Check your results every three minutes for easy flowing materials, every five minutes for medium flowing materials, and every 10 minutes for hard flowing materials.

You need to go both ways on the parameters. Often times, quicker, more complete results can be obtained with a subtle change in a parameter.

FILL
Experiment with more fill and less fill. The easier the products flow, the higher you can fill the container. Liquids can be up to 95% fill, while powders can often be up to 66% fill.

RPM
Play with higher and lower RPM. The easier the products flow, the higher the RPM you can mix them at. Products like water mix well at very fast RPMs, while products like molasses mix better at very slow RPMs.

TIME
Generally, the more time the better the mix. Occasionally, though, a product may mix very well quickly, then unmix (minorly) before cycling back and forth between mixed and slightly unmixed.

Once you have determined your optimal mixing parameters, it should remain repeatable.

Do Maxsphere products include a warranty?

Warranty
At Maxsphere, we have an unwavering commitment to quality. To that end, we are proud to offer a limited lifetime warranty on all of our products.

Where do I obtain replacement parts?

Replacement parts
Driven by our fervent support of the Right to Repair movement, Maxsphere mixers are intentionally designed to be compatible with commonly available hardware. In the rare circumstance that parts require replacing, you will almost certainly be able to obtain them through your parts distributor or local hardware store. If not, please contact us and we will ensure your needs are met.

Does Maxsphere provide any on-site support?

On-site support
Our experienced and personable technicians are available to provide on-site support to our customers in the Americas. From initial setup and training to subsequent technical support, we’ve got you covered.

How do I take delivery of my Max Mixer(s)?

Delivery
We are flexible when it comes to transportation options for the delivery of your Max Mixer. We often arrange delivery on behalf of our customers, but customer pick-up is possible as well. Our machines typically ship from our headquarters in Alberta, Canada.

What if I already own a Max Mixer and want to upgrade to a new model?

Trade-in program
While Maxsphere is obsessed with the longevity of its machines, we recognize that things change, and that our newer models offer design enhancements that our earlier models don’t. For that reason, we offer attractive incentives for our existing customers to upgrade to newer models. Contact us today to learn more about our trade-in program.

Is it possible to pay in multiple installments?

Financing
Yes. We understand that capital equipment is an investment, especially for smaller companies. With that in mind, Maxsphere is proud to offer financing options for qualified customers. Should this be of interest to you, please reach out to us for more information.